Privacy Policy
Effective Date: January 1, 2025
OP Solutions, Inc. (“we,” “our,” or “us”) provides software and related services to healthcare providers. We are committed to protecting the privacy and security of all personal information entrusted to us, including information protected under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
1. Information We Collect
We may collect:
- Information you provide when using our products and services, such as contact details, account information, and support requests
- Usage data about how our software and services are accessed and used
- Information necessary for providing billing, customer support, and compliance with legal requirements
- Protected Health Information (PHI), as defined under HIPAA, when we provide services to covered entities or their business associates
2. How We Use Information
We use the collected information to:
- Deliver, maintain, and improve our products and services
- Provide customer support and training
- Comply with contractual, legal, and regulatory obligations (including HIPAA, where applicable)
- Communicate updates, product information, and service notices
- For PHI: use and disclose only as permitted by our agreements with clients, HIPAA regulations, and other applicable laws
3. Information Sharing
We do not sell personal information. We may share information:
- With service providers under contractual agreements that ensure privacy and security, including HIPAA-compliant Business Associate Agreements where required
- As required by law, regulation, or legal process
- To protect the rights, property, or safety of our company, clients, or others
- For PHI: only as permitted by HIPAA, our contractual obligations, and applicable law
4. HIPAA Compliance
When handling PHI on behalf of covered entities or their business associates, we:
- Maintain a HIPAA-compliant security program that includes administrative, physical, and technical safeguards
- Limit access to PHI to authorized personnel with a legitimate need
- Require subcontractors and vendors who may have access to PHI to sign HIPAA-compliant agreements
- Report any unauthorized access, use, or disclosure of PHI as required by HIPAA Breach Notification Rules
5. Data Security
We implement appropriate technical and organizational measures—including encryption, access controls, and audit logging—to protect information from unauthorized access, disclosure, alteration, or destruction.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, update, or delete certain personal information, or object to certain uses.
- For PHI: Your rights are determined by the HIPAA Privacy Rule and should be exercised through your healthcare provider or other covered entity that engaged our services.
7. Contact Us
For questions about this policy or our privacy practices, contact us at:
Email: info@ophs.us
Address: 1646 W Snow Ave., Suite 44, Tampa, FL 33606
Phone: 866.990.0888
8. Updates to this Policy
We reserve the right to update this Privacy Policy periodically. Updates will be posted at the provided link and will take effect as of the posted date.